Privacy policy
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator:
Hotel Schweizer Hof Betriebsgesellschaft mbH
Lange Straße 73
76530 Baden-Baden, Germany
Tel..: +49 7221 / 30 46-0
Fax: +49 7221 / 30 46-46
Email: mail@schweizerhof.de
Internet: www.schweizerhof.de
Director authorised to represent the company: Arnd Fliescher
Our Privacy policy at a glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data refers to all data that can be used to identify you personally. Other data are automatically recorded by our IT systems when you visit the website. This is primarily technical data (e.g. Internet browser, operating system or time of the page access). This data is collected automatically as soon as you enter our website. Some of the data are collected to ensure that the website is provided without errors. Other data can be used to analyse your user behaviour.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipients and purpose of your stored personal data free of charge at any time. You also have a right to request the correction, blocking or deletion of this data. You can contact us at any time with regard to this and any other questions about the subject of data protection. You also have the right to lodge a complaint with the competent supervisory authority.
How do we collect your data?
One way in which your data is collected is when you communicate it to us. This may be data that you enter in a contact form and/or in the booking screen. Other data are automatically recorded by our IT systems when you visit the website. This is primarily technical data (e.g. Internet browser, operating system or time of the page access). This data is collected automatically as soon as you access our website.
What do we use your data for?
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data are collected. Personal data refers to all data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. Some of the data are collected to ensure that the website is provided without errors. Other data can be used to analyse your user behaviour.
We would like to point out that data transmission over the Internet (e.g. communication by e-mail) may have security gaps. It is not possible to protect data completely against access by third parties.
Withdrawing your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke consent that you have already given at any time. No specific form is required; an email to us is sufficient. The legality of the data processing that has already taken place up to the point of revocation remains unaffected by the revocation.
Right to lodge a complaint with the competent supervisory authority
In the event of violations of data protection law, the data subject shall have the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority in matters of data protection law is the State Data Protection Commissioner of the federal state in which our company is based. A list of the data protection officers and their contact details can be found in the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a generally accepted, machine-readable format. If you request the direct transfer of the data to another data controller, this will only be done to the extent that it is technically feasible.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as bookings or inquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address bar of the browser changes from “http://” to “https://” and by the lock symbol in your browser bar. If SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.
Encrypted payment transactions on this website
If there is an obligation to send us your payment data (e.g. account number for direct debit authorisation) after conclusion of a fee-based contract, this data is required for payment processing. Payment transactions using the usual payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the address bar of the browser changes from “http://” to “https://” and by the lock symbol in your browser bar. Encrypted communication means that the payment data that you transmit to us cannot be read by third parties.
Processing customer and contract data
We collect, process and use personal data only insofar as they are necessary for the establishment, content or amendment of the legal relationship (inventory data). The basis for data processing is Art. 6(1) f) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of our websites (usage data) only insofar as this is necessary to enable the user to use the service or to charge for it. The customer data collected will be deleted upon completion of the order or termination of the business relationship. This is without prejudice to statutory retention periods.
Objection to advertising emails
The use of contact data published within the scope of the legal notice obligation for sending advertising and information material that is not expressly requested is hereby objected to. The operators of this website expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, for example, via spam emails.
Data collection on our website
General Information
Some websites use what are known as cookies. Cookies do not damage your computer and do not contain viruses. The purpose of cookies is to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are what are known as “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit.
You can configure your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.
Cookies that are required to carry out the electronic communication process or to provide certain functions you have requested (e.g. enquiries) are stored on the basis of Art. 6(1) f) GDPR. The website operator has a legitimate interest in storing cookies for technically error-free and optimised provision of its services. Insofar as other cookies (e.g. cookies to analyse your surfing behaviour) are stored, these are dealt with separately in this privacy policy.
Cookie consent on our website
Our website uses the cookie consent technology from vioma GmbH to obtain your consent to the storage of certain cookies in your browser and to document this in accordance with data protection regulations. The provider of this technology is vioma GmbH (“vioma”), Industriestraße 27, 77656 Offenburg, Germany.
When you access our website, a vioma cookie is stored in your browser, in which the consent you have given or the revocation of this consent is stored. This data is not passed on to us. You can ask us to delete it or delete the vioma consent cookie yourself in your browser. From this point on, we will no longer process your data. Your consent/non-consent is logged on the basis of a legal obligation in accordance with section 76 German Data Protection Act (BDSG), Art. 6 para. 1 sentence 1 lit. c. This is without prejudice to mandatory statutory retention periods.
Server log files
The provider of this website automatically collects and stores information in what are known as server log files, which your browser automatically transmits to us. These are: Browser type and version, operating system used. Referrer URL, host name of the accessing computer, time of the server request, IP address. This data is not merged with other data sources. The basis for data processing is Art. 6(1) f) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.
Contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you have provided there, will be stored by us for the purpose of processing the enquiry and in the event of any follow-up enquiries. We will not share this data without your consent. The processing of the data entered on the contact form is based on your consent (point (a) of Art. 6(1) a) GDPR).
You can revoke consent that you have already given at any time. No specific form is required: an email to us is sufficient. The legality of the data processing operations that have already taken place up to the point of revocation remains unaffected by the revocation. Data you enter on the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have finished processing your enquiry). This is without prejudice to mandatory legal provisions - in particular retention periods.
Registering on this website
You can register on our website to use additional functions on the site. We only use the data entered here for the purpose of the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise we will refuse registration. For important changes, for example to the scope of the offer or in the case of changes required for technical reasons, we will use the email address provided during registration to inform you.
The processing of the data entered during registration is based on your consent (point (a) of Art. 6(1) a) GDPR). You can withdraw any consent you have given at any time. No specific form is required: an email to us is sufficient. The legality of the data processing that has already taken place remains unaffected by the revocation.
We will store the data collected during registration for as long as you are registered on our website and will then be deleted. This is without prejudice to statutory retention periods.
OpenStreetMap
This site uses OpenStreetMap, an open source project. This application uses location information and helps you visualise the route to our property. You can see how OpenStreetMap stores the data on the English language privacy page of OpenStreetMap: https://wiki.osmfoundation.org/wiki/Privacy_Policy
We use the open source tool in accordance with Art. 6 para. 1 lit. f GDPR: the data processing is carried out to optimise user-friendliness and is in our legitimate interest.
You can find project information here: https://www.openstreetmap.de/faq.html#wie_daten_nutzen
Google Analytics
This website uses functions of the web analytical service Google Analytics. Operated by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses so-called ‘cookies’. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored on the basis of Art. 6(1) f) GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.
IP anonymisation
We have activated the IP anonymisation function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Browser plugin
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
Objection to data collection
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set which prevents the collection of your data during future visits to this website: Deactivating Google Analytics.
You can find more information on how Google Analytics handles user data in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.
Order data processing
We have concluded a data processing contract with Google and fully implement the strict specifications of the German data protection authorities when using Google Analytics.
Demographic characteristics in Google Analytics
This website uses the ‘demographic characteristics’ function of Google Analytics. This allows reports to be created that contain statements about the age, gender and interests of the site visitors. This data comes from interest-based advertising from Google and visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item ‘Objection to data collection’.
TAO
This website uses the functions of the web analysis service TAO. The provider of TAO is vioma GmbH ("vioma"), Industriestr. 27, 77656 Offenburg, Germany.
TAO uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a vioma server in Germany and stored there.
Purpose of the processing and nature of the data processed
The purpose of the component is to analyse the flow of visitors to the operator's website. TAO uses the data and information obtained, among other things, to evaluate the use of the website in order to compile online reports showing the activities on the website and to provide other services in connection with the use of the website.
As part of this technical procedure, vioma obtains knowledge of personal data, such as the IP address of the data subject, which vioma uses, among other things, to track the origin of visitors and clicks. Personal information obtained by means of the cookie is stored, for example, the access time, the place from which an access originated and the frequency of visits to the website by the data subject. Each time the websites are visited, this personal data, including the IP address of the Internet connection used by the data subject, is transmitted to vioma in Germany. This personal data is stored by vioma.
Disclosure to third parties
vioma does not pass on this personal data collected via the technical procedure to third parties.
Storage
The storage of TAO cookies and the use of this analysis tool are based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising. If corresponding consent was requested (e.g. consent to store cookies), the processing is based on Art. 6 para. 1 lit. f GDPR. Consent can be revoked at any time.
Storage period
We process the data for as long as this is necessary for the respective purpose. Insofar as statutory retention obligations exist - e.g. under commercial law or tax law - the personal data concerned will be stored for the duration of the retention obligation. After the retention period has expired, it is checked whether there is a further need for processing. If it is no longer necessary, the data will be deleted.
What rights do you have regarding your data?
You can, of course, request information about the data we have stored about you at any time and, if it is not necessary, request that the data be deleted or its processing restricted.
Objection
You can prevent TAO setting cookies at any time by changing the corresponding settings of the Internet browser used. Such setting of the Internet browser used would prevent vioma from setting a cookie on the IT system of the data subject. In addition, a cookie already set by vioma can be deleted at any time via the Internet browser or other software programs. You can find more information on the handling of user data at vioma in this privacy policy.